Legal — Terms & Consumer Rights

This page summarises the legal terms, consumer guarantees under New Zealand law, insurance and liability rules, and how to raise disputes with Entrycurrent.

Effective: 1 January 2026 • ABN 41 987 654 321

New Zealand Consumer Law (ACL) — Your Rights

Under the ACL, consumers are entitled to guarantees for goods and services that are provided by businesses in New Zealand. For car hire this commonly includes that vehicles are of acceptable quality, fit for purpose and match the description at booking.

Refund, repair or replacement when a major problem occurs.
Access to remedies for defective services or misleading conduct.
Protection from unfair contract terms for standard form consumer contracts.

How we comply

We assess vehicle condition before hire, disclose material fees, and provide clear procedures for reporting faults within 48 hours of pick-up.

External advice

For ACL issues you can contact the ACCC (www.accc.gov.au) or your state fair trading agency.

Rental Agreement & Minimum Requirements

By hiring a vehicle from Entrycurrent you agree to our Rental Agreement which includes:

Driver age and licence requirements (minimum 21 years unless otherwise stated).
Valid full driver licence held for the required period.
Fuel, tolls, fines and cleaning responsibilities.
Return conditions and late/one-way fees.

Full Rental Agreement is incorporated into the booking confirmation. For standard term queries contact our support team.

Pricing, Fees & Cancellations

We publish base rates online and disclose common fees at booking. Additional charges may apply for extras, out-of-hours returns, one-way hires and damage fees.

Refunds depend on the rate type. Flexible bookings qualify for partial/full refunds per booking terms. Non-refundable rates are charged per confirmation. ACL remedies still apply where applicable.

Our standard hire includes third-party liability where required by law. Optional collision damage waivers (CDW) reduce excess. Insurance details and excess amounts are specified during booking.

Prices shown include GST where applicable. Airport or concession surcharges are applied when required and will be displayed at booking.

Liability, Damage and Accident Procedures

Drivers are responsible for the vehicle during the hire period. Report accidents and damage immediately to our emergency contact and local authorities where applicable.

Damage reporting

Photograph damage, exchange details, and call our support line. We will advise next steps and any hold on payment methods for excess.

Third-party claims

We cooperate with insurers and regulators. For disputes about liability you may seek independent advice or contact ACCC/state fair trading offices.

Personal Data, Privacy & Records

We collect personal information to provide bookings and comply with legal obligations. Our Privacy Policy explains what we collect, how we use it and retention periods.

For access, correction or requests under New Zealand privacy laws contact us or see Privacy.

Dispute Resolution & Contact

If you have a complaint about a booking, refund or ACL matter please contact us first. If unresolved you may escalate to the ACCC, your State Fair Trading office, or independent dispute resolution bodies.

Internal contact

Email: entrycurrent@outlook.com

Phone: +64214782590

Address: 45 Queen Street, Auckland CBD 1010, New Zealand

If your concern involves insurance or financial services you may also contact the New Zealand Financial Complaints Authority (AFCA).

Changes to Terms

We may update these terms reasonably to reflect regulatory or operational changes. Material changes will be posted on this page with the effective date.

Version

1.2 — 01 Jan 2026

Contact for legal notices

Legal notices should be sent to: legal@entrycurrent.space or to our registered address.

Gallery & Evidence Guidance

When submitting damage or incident evidence, include at least 3 photos showing context and close-ups. Examples: